Frequently Asked Questions
How long will it take to get my order?
We make small batches at a time. Typically, we bake & ship within 3-5 business days. That timeframe can be extended during the holidays, so please email us at email@example.com if you have a time-sensitive order. Shipping adds additional time. We are not staffed yet to take phone orders but with your support, we will soon get there! We are very fast at replying via email, 7 days a week.
Where do you ship?
Within the continental US only at this point, no Alaska or Hawaii yet. If you live outside of the US and have a large order, we are happy to investigate the cost of shipping to you. We hope to add international shipping if we see a demand for it.
How do you ship?
USPS, UPS, and Fed Ex - depending on the destination.
What is the shelf life of your cookies?
We date our cookies with a shelf life of 6 months, although they've tested fine as far as 9 months. You can freeze them, but allow time to thaw as coconut and honey will get hard in cold temperatures.
Are your cookies organic and non-GMO?
Absolutely. We go to great lengths to source ingredients that meet our high standards - no junk, no toxins in our cookies.
What about Gluten Free Certified?
Bakeovers are Gluten Free Certified.
Bakeovers are made in our own facility on dedicated equipment, not shared by any other brand or product. Our facility is certified gluten-free. Every ingredient sourced comes from suppliers that do not process gluten, dairy, peanuts, egg, soy, or tree nuts (other than coconut). We periodically run third party batch testing for allergens at a certified lab.How do I contact Bakeovers?
Please email at firstname.lastname@example.org. We respond 7 days a week. We just are not staffed for phone calls right now, but with your support, we will soon get there.
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We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
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Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.